Driving awareness and usage is the only way NIC gets paid
Leverage private sector creativity and know-how
Very expensive solution set provided at no cost to government
+85% approval rating, gives citizens the self-service they want
+90% approval rating in 5 surveyed states
30 states, 3900 agencies use this approach
Maryland typically adds 30+ new services per year
+12,000 services to draw from, and every service is customized, rigorously tested, and continuously enhanced
Toll road analogy: Only those who use and benefit from fee-based services pay for the convenience
Governance and oversight to ensure state receives maximum value